Policies & Performance Contracts

POLICIES

To ensure vendors and consumers receive the highest quality service, the IRC team abides by a number of policies. With our current probation status, we look forward to exceeding the requirements of these policies to meet your needs in a fair and transparent manner.

(1) Inland Regional Center has adopted a Whistleblower Policy that addresses concerns that may arise regarding “improper regional center activity” including violation of laws or contract provisions, fraud, and misuse of government property. More importantly, the act ensures the confidentiality (with stipulations) of the person filing the report.

WHISTLEBLOWER POLICY

(2) The complaint process is a long standing policy in which each consumer or any representative acting on behalf of any consumer or consumers, who believes that any right to which a consumer is entitled has been abused, punitively withheld, or improperly or unreasonably denied by a regional center, developmental center, or service provider, may pursue a complaint as provided in Section 4731 of the Lanterman Act. [This section shall not be used to resolve disputes concerning the nature, scope, or amount of services and supports that should be included in an individual program plan, for which there is an established appeal procedure (Sections 4700-4730), or disputes regarding rates or audit appeals for which there is an appeal procedure established in regulations.]

WELFARE AND INSTITUTION CODE §4731 COMPLAINT FORM
INVESTIGATION REQUEST

(3) Transparency and Access to Public Information Policy is established to promote transparency and accountability, and to ensure timely access to public information about the center and about services we purchase.

TRANSPARENCY AND ACCESS TO PUBLIC INFORMATION

(4) Every regional center employee and member of IRC’s Board of Trustees, without exception, must complete and submit a conflict of interest reporting statement.

CONFLICT OF INTEREST POLICY AND PROCEDURE – Board of Trustees

CONFLICT OF INTEREST POLICY AND PROCEDURE – IRC Employee

(5) The Inland Regional Center shall secure services and supports that meet the needs of the consumer, as determined in the consumer’s Individual Program Plan. We shall give highest preference to those services and supports which would allow minors with developmental disabilities to live with their families, adult persons with developmental disabilities to live as independently as possible in the community, and that allow all consumers to interact with persons without disabilities in positive, meaningful ways.

PURCHASE OF SERVICE POLICY

(6) The following rules shall apply to any contract for service:

PROCUREMENT POLICY

 (7)  Nothing is more important to the Inland Regional Center than the health, safety and security of its consumers. Therefore, the Board of Trustees has adopted a “zero tolerance” policy as it relates to consumer abuse or neglect.

ZERO TOLERANCE POLICY

(8)  The Agreement below was finalized between Disability Rights California and Inland Regional Center to ensure that IRC Clients receive timely communications, processes, and services to which they are entitled.

AGREEMENT IMPROVES SERVICES TO IRC APPLICANTS & CONSUMERS

PERFORMANCE CONTRACT

In addition, all regional centers are required to develop a five-year performance contract with input from consumers, families, staff and service providers. Among the information included in the performance contract are measureable goals that have been defined by consumers and families. At the end of each year, Inland Regional Center receives a report from the Department of Developmental Services (DDS) that indicates whether or not progress above the baseline has been made.

We encourage you to view and provide comment to the current performance contract. This contract was developed through a public input process during a Town Hall meeting on July 25, 2005 and was ratified on November 14, 2005 by the Board of Trustees.

If you have any questions regarding the performance contract, please contact Sandra Guzman at sguzman@inlandrc.org or (909) 890-3402.

Performance Contract 2014

Performance Report for Inland Regional Center

DDS Comparative Report