To assist you with having a positive consumer/family-professional experience, our CSCs have put together a list of helpful tips that are included below:

• Request up-to-date progress reports and evaluations for yourself or your family member with a disability; maintain a portfolio
• Allow CSCs ample time to request services as specific funding criteria have to be researched
• Be proactive – don’t wait until the last minute to call your CSC for assistance
• Do not be afraid to ask questions
• Consumer service plans range based on individual needs and preferences and will not “mirror” those of another consumer or family
• Leave a message if your CSC does not answer the phone; messages are checked on a regular basis
• Please leave a voice message when necessary that clearly states your name and number, reason for our call, and different times to return your call
• Schedule meetings in advance; CSCs are frequently in the community
• Share your experiences on both good and bad resources with your CSC
• Keep your CSC up to date on you and your family member especially if you or your family member are hospitalized, suspended from school, have a family crisis, or if you suspect abuse
• Keep your CSC’s name and telephone extension handy; write it down in a convenient place you can remember
• Sign and return IPP and IFSP documents promptly
• Get involved in IRC and community events
• Connect with other parents
• Learn, read, and get empowered
• Remember – many resources and services are closed and difficult to access after hours and on weekends; please try to plan ahead for non-emergencies so you can contact your CSC during regular business hours