Now I’m a Consumer

Once a consumer is found eligible, he/she is paired with a Consumer Services Coordinator (CSC) who becomes their primary contact at IRC. CSCs become the family’s lifeline to the agency. They 1) are knowledgeable and certified in social work and developmental disabilities, 2) help determine the best annual Individual Program Plan (IPP) for tailor-made care that lists specific and agreed upon goals and objectives for care, and 3) advocate for the rights of all consumers and families. Ultimately, a CSCs mission is to enhance the opportunities for the consumer to achieve independence, inclusion and empowerment.

IRC’s CSCs are personally invested and passionate about helping consumers succeed. They develop close and positive working relationships with consumers and families. If at any time you have questions, please contact your CSC direct via email or phone.

If you have an emergency and are unable to contact your CSC immediately, you have options. During office hours, a Duty Officer is available to direct your call to a knowledgeable staff member. Please call our direct line at (909) 890-3000. For after-hours emergencies, please call our emergency response system at (909) 820-3900 or toll free at (866) 230-7425, and your call will be forwarded to an on-call representative.

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