At IRC, our goal is to help each consumer and family feel secure, informed and empowered by connecting you to the information, support and resources you need.

This section includes your need-to-know info about consumer and family services.


Now I’m a Consumer – Who Will Help Me Get Started and what is an Individual Program Plan (IPP)?

Once a consumer is found eligible, he/she is paired with a Consumer Services Coordinator (CSC) who becomes their primary contact at IRC. CSCs become the family’s lifeline to the agency. They 1) are knowledgeable and certified in social work and developmental disabilities, 2) help determine the best annual Individual Program Plan (IPP) for tailor-made care that lists specific and agreed upon goals and objectives for care, and 3) advocate for the rights of all consumers and families. Ultimately, a CSCs mission is to enhance the opportunities for the consumer to achieve independence, inclusion and empowerment.

IRC’s CSCs are personally invested and passionate about helping consumers succeed. They develop close and positive working relationships with consumers and families. If at any time you have questions, please contact your CSC direct via email or phone.

If you have an emergency and are unable to contact your CSC immediately, you have options. During office hours, a Duty Officer is available to direct your call to a knowledgeable staff member. Please call our direct line at (909) 890-3000. For after-hours emergencies, please call our emergency response system at (909) 820-3900 or toll free at (866) 230-7425, and your call will be forwarded to an on-call representative.


What are the new Guidelines for Managed Health Care Plans and Behavioral Health Treatment Services (such as ABA)?

Effective September 15, 2014, Medi-Cal managed care health plans (MCPs) are required to cover and coordinate all medically necessary Behavioral Health Treatment (BHT) services for beneficiaries up to age 21 with an Autism Spectrum Disorder (ASD) diagnosis as an Early and Periodic Screening, Diagnostic, and Treatment benefit. BHT is defined as “including applied behavioral analysis (ABA) and other evidence-based behavioral intervention services that develop or restore, to the maximum extent practicable, the functioning of a beneficiary with ASD.” Click here for a list of BHT FAQs.


Can Individual Program Plans be Changed?

Yes.  The planning effort is not a single event or meeting, but a series of discussions or interactions among a team of people including the person with a developmental disability, their family (when appropriate), regional center representative(s) and others.

The planning team decides what needs to be done, by whom, when, and how, if the individual is to begin (or continue) working toward the preferred future. The IPP is a record of the decisions made by the planning team.  IPPs can be amended whenever the planning team determines it is appropriate.

What if I Do Not Agree with the Proposed Individual Program Plan?

If a final agreement regarding the services and supports to be provided to the consumer cannot be reached at a program plan meeting, then a subsequent program plan meeting shall be convened within 15 days or when agreed to by the planning team. Additional program plan meetings may be held when agreed to by the planning team. (Welfare and Institutions Code Section 4646 (f).)

The individual program plan shall be signed prior to its implementation. If there is a disagreement regarding a component of the plan, disagreement can be noted on the plan. Disagreement with specific plan components shall not prohibit the implementation of services and supports that have been agreed upon. Ultimately, if an agreement cannot be reached with the plan, in whole or in part, the regional center will provide written notice of the fair hearing rights. (Welfare and Institutions Code Section 4646 (g).)


The Early Start Family Resource Network (ESFRN) provides parent-to-parent support, resources and information to families who have children with developmental delays and disabilities.

Staffed by parents of children with special needs, the ESFRN serves families in both Riverside and San Bernardino Counties. The ESFRN offers family folders to help organize paperwork, a monthly calendar of upcoming events, support groups, parent trainings and much more! Parent Representatives are available to provide peer support, help families connect to resources and provide assistance with navigating various systems and agencies. If you would like more information or to connect with a Parent Representative in your area, please contact the ESFRN at (800) 974-5553 or visit

What is the Consumer Advisory Committee?

The Consumer Advisory Committee (CAC) helps connect consumers to their peers at monthly outings and provides an open forum to discuss issues that are important such as health and wellness, socialization, relationships, and self-advocacy. New members are always welcome! Members must be 16+ years old to participate in the CAC. Click here to download a copy of the CAC bylaws.

For information on upcoming CAC meetings, please view our calendar here. If you have questions or would like to become a member, please contact Ismeth Diaz Estrada at (909) 890-4779 or You may also contact CJ Cook at (909)-382-4848 or

How Do I Join the E-mail Distribution List?

Keeping you up-to-date on the latest IRC happenings and events is important to IRC. Each month, we produce three e-newsletters for our consumers and families. To sign up for the Resource Round Up, IRC Connection or the Board Bee , please Join Our Mailing List.

How Do We Assess Payment?

Each family that receives assistance from IRC is assessed a yearly fee for services provided to their child under the Annual Family Program Fee (AFPF) and the Family Cost Participation Program (FCPP) authorized by the Welfare and Institutions Code Section 4783 and 4785, and this is done at the time of the Individual Program Plan (IPP).

Your annual fee is based on:

  • Household income
  • Family size

Only one fee is assessed per family regardless of the number of children receiving services.
Please refer to the chart on the reverse side of the AFPF form for additional information on fees.

Click here to download your AFPF form.

If you believe you qualify for a fee reduction or exemption, please send a written request for consideration to Purchase of Service at:

P.O. Box 19037
San Bernardino, CA 92423-9037

For more information on the Annual Family Program Fee and the Family Cost Participation Program (FCPP) visit the links below:

Requesting Records

Copies of consumer files shall be made only with the express written consent and authorization of an adult consumer, conservator, parent/legal guardian of a minor or as otherwise allowed pursuant to Welfare and Institutions Code (WIC), Section 4514. IRC may charge a nominal fee to reproduce records in accordance with WIC, Section 4725 and Evidence Code Section 1158. Records can be printed, stored on a CD or transferred electronically. There is no charge for an electronic transfer. There is no charge for records if you have filed an appeal and the appeal is pending.

To request records:

  1. Complete this form: Request to Obtain Records (English |Spanish )
  2. If written consent is needed to obtain records, you may complete this form: Authorization to Release Confidential/Protected Health Information (English | Spanish)
  3. Please submit your record request forms to: Custodian of Records / Fair Hearings and Legal Affairs
    Inland Regional Center
    P.O. Box 19037
    San Bernardino, CA 92423
    Fax: (909) 890-3008

Filing a Comment, Question, or Appeal

IRC is committed to maintaining positive, fair and transparent relationships with all of its consumers, families, vendor, and providers. We make every effort to meet the needs of our communities and we value your feedback. There are many factors, including organizational and legislative law, that drive many of the decisions we make. If you disagree with a decision we have made, please contact your main IRC contact and discuss it with them immediately. In many cases, these items can be resolved internally amongst partners.

In the event that we are unable to resolve things internally, you have the right to file an appeal via the Fair Hearing Process. Welfare and Institutions Code Section 4700 mandates that Regional Centers shall have a fair hearing procedure for resolving conflicts between IRC and recipients of, or applicants for, service. This procedure may be used to appeal any action of IRC which is believed to be illegal, discriminatory or not in the best interest of the applicant or recipient.

Please click here to learn more about the DDS Fair Hearings Process.

To speak to an IRC representative about the DDS Fair Hearings or DDS, please call (909) 890-3031.


Fair Hearing Request – English

Fair Hearing Request – Spanish

Early Start Mediation Conference Request – English

Early Start Mediation Conference Request – Spanish

Early Start Due Process Hearing Request – English

Early Start Due Process Hearing Request – Spanish

Early Start Compliance Complaint Request – English

Early Start Compliance Complaint Request – Spanish

WIC § 4731 Complaint Investigation Request – English

WIC § 4731 Complaint Investigation Request – Spanish

Citizen Comments and Complaints – English

Citizen Comments and Complaints – Spanish