At IRC, our goal is to help each consumer and family feel secure, informed and empowered by connecting you to the information, support and resources you need.
This section includes your need-to-know info about consumer and family services. Please feel free to read through each item or skip to the Frequently Asked Question (FAQ) of your choice.
Frequently Asked Questions
- Now I’m a Consumer – Who Will Help Me Get Started and what is an Individual Program Plan (IPP)?
- What is the Self Determination Program (SDP)
- What are the new Guidelines for Managed Health Care Plans and Behavioral Health Treatment Services (such as ABA)?
- Can Individual Program Plans Be Changed?
- What if I Do Not Agree with the Proposed Individual Program Plan?
- Does IRC have Consumer and Family Support Groups?
- What is the Consumer Advisory Committee?
- How Do I Join the E-mail Distribution List?
- How Do We Assess Payment?
- What is the IRC Master Trust?
- How Do I Request Records?
- How Do I File a Comment, Question, or Appeal?
- What is a Performance Contract?
Now I’m a Consumer – Who Will Help Me Get Started and what is an Individual Program Plan (IPP)?
Once a consumer is found eligible, he/she is paired with a Consumer Services Coordinator (CSC) who becomes their primary contact at IRC. CSCs become the family’s lifeline to the agency. They 1) are knowledgeable and certified in social work and developmental disabilities, 2) help determine the best annual Individual Program Plan (IPP) for tailor-made care that lists specific and agreed upon goals and objectives for care, and 3) advocate for the rights of all consumers and families. Ultimately, a CSCs mission is to enhance the opportunities for the consumer to achieve independence, inclusion and empowerment.
IRC’s CSCs are personally invested and passionate about helping consumers succeed. They develop close and positive working relationships with consumers and families. If at any time you have questions, please contact your CSC direct via email or phone.
If you have an emergency and are unable to contact your CSC immediately, you have options. During office hours, a Duty Officer is available to direct your call to a knowledgeable staff member. Please call our direct line at (909) 890-3000. For after-hours emergencies, please call our emergency response system at (909) 820-3900 or toll free at (866) 230-7425, and your call will be forwarded to an on-call representative.
What is the Self Determination Program? (SDP)
In October of 2013, Governor Edmund G. Brown Jr. signed into law the Self-Determination Program, which will provide consumers and their families with more freedom, control, and responsibility in choosing services and supports to help them meet objectives in their Individual Program Plan. For a very brief summary of the SDP, click here. If you would like more information, go to the Department of Development Services web site for Self Determination Updates.
Attached is a list of UCI Numbers. These numbers are associated with the consumers and families that have indicated to their Service Coordinator that they are interested in being considered for the Self Determination Program. If you do not see your UCI# listed, and you are want to be part of the program, or you thought you had already told them you were interested, please contact your Service Coordinator again and tell them you are interested the Self Determination Program. They will add your interest in your IPP either through an IPP addendum, or when you do your annual IPP.
Consumers chosen for the program will be chosen by DDS using a matrix that includes diagnosis, ethnicity, age, geographic location, and possibly other criteria as well. Then if chosen, the consumer and family can either be a part of the program, or decline if circumstances have changed.
What are the new Guidelines for Managed Health Care Plans and Behavioral Health Treatment Services (such as ABA)?
Effective September 15, 2014, Medi-Cal managed care health plans (MCPs) are required to cover and coordinate all medically necessary Behavioral Health Treatment (BHT) services for beneficiaries up to age 21 with an Autism Spectrum Disorder (ASD) diagnosis as an Early and Periodic Screening, Diagnostic, and Treatment benefit. BHT is defined as “including applied behavioral analysis (ABA) and other evidence-based behavioral intervention services that develop or restore, to the maximum extent practicable, the functioning of a beneficiary with ASD.” Click here for a list of BHT FAQs.
Can Individual Program Plans be Changed?
Yes. The planning effort is not a single event or meeting, but a series of discussions or interactions among a team of people including the person with a developmental disability, their family (when appropriate), regional center representative(s) and others.
The planning team decides what needs to be done, by whom, when, and how, if the individual is to begin (or continue) working toward the preferred future. The IPP is a record of the decisions made by the planning team. IPPs can be amended whenever the planning team determines it is appropriate.
What if I Do Not Agree with the Proposed Individual Program Plan?
If a final agreement regarding the services and supports to be provided to the consumer cannot be reached at a program plan meeting, then a subsequent program plan meeting shall be convened within 15 days or when agreed to by the planning team. Additional program plan meetings may be held when agreed to by the planning team. (Welfare and Institutions Code, Section 4646 (f).)
The individual program plan shall be signed prior to its implementation. If there is a disagreement regarding a component of the plan, disagreement can be noted on the plan. Disagreement with specific plan components shall not prohibit the implementation of services and supports that have been agreed upon. Ultimately, if an agreement cannot be reached with the plan, in whole or in part, the regional center will provide written notice of the fair hearing rights. (Welfare and Institutions Code, Section 4646 (g).)
Does IRC have Consumer and Family Support Groups?
In an effort to build a foundation for independence, inclusion and empowerment in our consumers, IRC encourages various support groups that connect consumers and families to share stories and learn about resources.
Please click on the links below to find the right support group for your family!
- Support Group by Location
- Support Group by Disability
- Support Group for Spanish-speaking Families
- Consumer Groups for Advocacy/Social/Recreation
- Tips for Starting a Support or Discussion Group
What is the Consumer Advisory Committee?
The Consumer Advisory Committee (CAC) helps connect consumers to their peers at monthly outings and provides an open forum to discuss issues that are important such as health and wellness, socialization, relationships, and self-advocacy. New members are always welcome! Members must be 16+ years old to participate in the CAC. Click here to download a copy of the CAC bylaws.
For information on upcoming CAC meetings, please view our calendar here. If you have questions or would like to become a member, please contact Ismeth Diaz Estrada at (909) 890-4779 or email@example.com. You may also contact CJ Cook at (909)-382-4848 or Ccook@inlandrc.org
How Do I Join the E-mail Distribution List?
Keeping you up-to-date on the latest IRC happenings and events is important to IRC. Each month, we produce three e-newsletters for our consumers and families. To sign up for the Resource Round Up, IRC Connection or the Board Bee , please Join Our Mailing List.
How Do We Assess Payment?
Each family that receives assistance from IRC is assessed a yearly fee for services provided to their child under the Annual Family Program Fee (AFPF) and the Family Cost Participation Program (FCPP) authorized by the Welfare and Institutions Code Section 4783 and 4785, and this is done at the time of the Individual Program Plan (IPP).
Your annual fee is based on:
- Household income
- Family size
Only one fee is assessed per family regardless of the number of children receiving services.
Please refer to the chart on the reverse side of the AFPF form for additional information on fees.
If you believe you qualify for a fee reduction or exemption, please send a written request for consideration to Purchase of Service at:
P.O. Box 19037
San Bernardino, CA 92423-9037
For more information on the Annual Family Program Fee and the Family Cost Participation Program (FCPP) visit the links below:
- AFPF: http://www.dds.ca.gov/AnnualFamilyProgram/index.cfm
- FCPP: http://www.dds.ca.gov/FCPP/Docs/BestTranslations_Pamphlet.pdf
What is the IRC Master Trust?
Established in 1979, the Master Trust of California is a pooled special needs trust that provides peace of mind for families who want their estates to benefit a loved one without endangering their future access to government benefits.
The Master Trust is managed by a committee that includes members of IRC’s Board of Trustees, financial, legal and medical professionals, and parents of developmentally disabled children. The committee has specific expertise in assessing and fulfilling the special needs of individuals with developmental disabilities.
For more information, call 909.382.4678, e-mail to
firstname.lastname@example.org, or write to the following:
PO Box 10338
San Bernardino, CA 92423
How Do I Request Records?
Copies of consumer files shall be made only with the express written consent and authorization of an adult consumer, conservator, parent/legal guardian of a minor or as otherwise allowed pursuant to Welfare and Institutions Code (WIC), Section 4514. IRC may charge a nominal fee to reproduce records in accordance with WIC, Section 4725 and Evidence Code Section 1158. Records can be printed, stored on a CD or transferred electronically. There is no charge for an electronic transfer. There is no charge for records if you have filed an appeal and the appeal is pending.
To request records:
- Complete this form: Request to Obtain Records (English | Spanish)
- If written consent is needed to obtain records, you may complete this form: Authorization to Release Confidential/Protected Health Information (English | Spanish)
- Please submit your record request forms to: Custodian of Records / Fair Hearings and Legal Affairs
Inland Regional Center
P.O. Box 19037
San Bernardino, CA 92423
Fax: (909) 890-3008
- You may also request to access records at IRC during normal business hours. Please contact the assigned Consumer Services Coordinator to make arrangements.
How Do I File a Comment, Question, or Appeal?
IRC is committed to maintaining positive, fair and transparent relationships with all of its consumers, families, vendor, and providers. We make every effort to meet the needs of our communities and we value your feedback. There are many factors, including organizational and legislative law, that drive many of the decisions we make. If you disagree with a decision we have made, please contact your main IRC contact and discuss it with them immediately. In many cases, these items can be resolved internally amongst partners.
In the event that we are unable to resolve things internally, you have the right to file an appeal via the Fair Hearing Process. The California Welfare and Institutions Code Section 4700 mandates that Regional Centers shall have a fair hearing procedure for resolving conflicts between IRC and applicants for, or recipients of service. This procedure may be used to appeal any action of IRC which is believed to be illegal, discriminatory or not in the best interest of the applicant or recipient.
To speak to an IRC representative about the DDS Fair Hearing and Complaint Process, please call (909) 890-3031.
- Early Start Mediation Conference Request – English
- Early Start Mediation Conference Request – Spanish
- Due Process Hearing Request – English
- Due Process Hearing Request – Spanish
- Early Start Investigation Request – English
- Early Start Investigation Request – Spanish
- Citizen Comments and Complaints – English
- Citizen Comments and Complaints – Spanish